Ron Harden brings over 30 years of industry expertise, leadership, and community impact to his role as the Managing Agent of Omni Insurance Services, LLC (OIS). A native of Erie, Pennsylvania, Ron is also the Founder and Executive Director of the National Association of Insurance Professionals, Inc. (NAIP), a 501(c)(3) nonprofit organization dedicated to introducing young people to the vast career and entrepreneurial opportunities in insurance and financial services. Ron began his career in 1991 as a Financial Services Advisor with MetLife in Atlanta, Georgia, specializing in life insurance and retirement planning. In 1999, he returned to Erie to join Erie Insurance Group's Human Resources department, where he spearheaded diversity recruitment and community outreach initiatives. Recognizing the need to cultivate talent and create pathways into the insurance industry, Ron founded NAIP in 2004 to support workforce development and insurance literacy across the nation. A graduate of Gannon University with a Bachelor of Science in Industrial Management, Ron's extensive background includes roles in both public and private sectors, encompassing management, supervisory responsibilities, and program development. Through Omni Insurance Services, Ron leverages his experience to deliver personalized insurance solutions, foster community engagement, and provide innovative on-the-job training programs to address the industry’s talent shortage. In addition to his professional endeavors, Ron enjoys spending time with family. His commitment to building relationships, empowering communities, and advancing the insurance profession defines his leadership at Omni Insurance Services, LLC.

Lafayette Crawford brings over a decade of expertise in insurance and financial services to Omni Insurance Services, LLC. His career journey began in recruiting and progressed through corporate and agency training roles, eventually leading him to positions as an agency manager and financial advisor, with qualifications through FINRA and the SEC. Driven by a passion for empowering entrepreneurs and businesses, Lafayette transitioned to the private sector, where he applied his extensive knowledge to deliver innovative tools and strategies for success. As the founder of Crawford Business Consulting, Lafayette grew the firm into an A+ rated and accredited leader in business strategy consulting. Under his guidance, the firm expanded its client portfolio and achieved high client satisfaction, helping countless small businesses thrive. His commitment to small business advocacy is further reflected in his role as a Leadership Council member for the National Small Business Association, where he represents Georgia’s small business community and influences policies nationwide. Beyond his professional accomplishments, Lafayette is an active community leader. He serves as Co-Chair of Deacons at Snellville Christian Church and as an Assistant Instructor at Choe’s Hapkido Grayson. His certifications include Disruptive Lean Six Sigma, HR Recruitment Metrics, Management Consulting, Digital Marketing, and Growth Strategies, showcasing his dedication to continuous learning and professional development. Lafayette holds a bachelor’s degree in law and justice from Rowan University, with a minor in Psychology and a concentration in early childhood development. He also studied Criminal Justice at Camden County College, building a diverse academic foundation that informs his multifaceted career. Lafayette’s early professional experience includes roles in collections, customer service, and the restaurant industry, as well as work in security with Homeland Security and local venues. These experiences have contributed to his well-rounded skill set and commitment to excellence in every endeavor.

Francisco Soto is a dedicated and licensed insurance agent specializing in Property and Casualty as well as Life, Accident, and Health insurance. In addition to his professional credentials, he is currently pursuing his education at Penn State Behrend, where he continues to expand his knowledge and skills. As a bilingual professional fluent in Spanish, Mr. Soto is passionate about bridging language barriers to provide exceptional service and insurance solutions to diverse communities, including new Americans. His role extends beyond client interaction, as he is also committed to delivering pre-licensing training and conducting outreach initiatives to empower individuals with the knowledge and tools needed to succeed in the insurance industry. Prior to his current endeavors, Mr. Soto gained valuable experience working with a leading provider of voluntary benefits plans, where he developed a strong foundation in understanding client needs and offering tailored insurance solutions.

Bryan Cooper is Pennsylvania’s youngest licensed insurance agent, holding credentials in Property & Casualty and Life, Accident, and Health insurance. As a trailblazer in the industry, Bryan leads Omni Insurance Services’ initiatives to provide innovative and relevant insurance solutions to Generation Z. His forward-thinking approach and ability to connect with young professionals and first-time insurance buyers make him a valuable asset to the Omni team. Bryan’s dedication to empowering his peers with knowledge and access to personalized coverage aligns with Omni’s mission to improve insurance literacy and offer tailored solutions. Passionate about bridging the gap between traditional insurance models and the evolving needs of his generation, Bryan ensures that his clients are well-informed and confidently protected. When he’s not helping clients or advancing Omni’s mission, Bryan enjoys spending time with his girlfriend and their dog, playing video games, and watching football or motor races.

Dawn Summers with over 25 years of experience in customer service, Dawn brings a wealth of expertise to Omni Insurance Services, LLC. She previously worked from home, delivering exceptional support to consumers of a major airline, honing her skills in communication, problem-solving, and ensuring customer satisfaction. Her career also includes experience as a postal worker, further demonstrating her dedication to serving the public. Dawn is passionate about enhancing the customer experience and fostering strong, lasting relationships with clients.

Studies reveal that U.S. companies lose over $62 billion annually due to poor customer service, and 7 out of 10 consumers report spending more with businesses that deliver exceptional service. To support Omni Insurance's growth, Insurance Solutions of America, LLC (ISA) will provide licensed customer service representatives. ISA is dedicated to empowering companies in the insurance and financial services sectors by delivering high-quality, agile back-office staffing solutions designed to enhance efficiency and customer satisfaction.